Go to *What is the Internet? * Problem solving *FAQ's
What is the Internet ? Go to *Definition *history *www *e-mail *What you need *ftp *Web site (creation + holding) *Relay Chat *Leased line *Mail Servers
Definition
If you are reading this online, then you are using the Internet. "Internet"
describes a massive world-wide network of computers. The word literally means a
"network of networks", and is made up of smaller regional networks scattered
though-out the world. On a given day, it connects around 20 million users in approx. 50
countries.
So its an international community of people who share information and communicate. For the user, the internet is a vast collection of resources - people, information and multimedia. <Back to What is the internet>
The birth of the internet is linked to the cold war. It was the answer to the problem of how to communicate in the aftermath of a nuclear attack. What was needed was a communication network in grid form so that there would always be more than a single line of communication.
This idea grew into what we today know as the Internet. <Back to What is the internet>
The World Wide Web (WWW) is mostly used on the Internet, but they are not the same thing. The Web refers to information, whereas the internet refers to the physical network of cables and computers. The WWW uses the Internet to send documents between computers users internationally.
As in the case of the Internet, no one body owns the WWW. People are responsible for the documents they author and make available publicly on the web. <Back to What is the internet>
So, what's this E-mail ?
It takes days to send a letter around the country and weeks sometimes to go around the world. To save time and money more people turn to electronic mail. Its fast, its easy and its cheaper than the post office, allowing you to quickly and easily communicate with millions of people around the world any time of the day or night, for the cost of a local telephone call.
So, in simple terms, e-mail is an electronic message sent from one computer to another. You can send or receive personal and business -related messages together with attachments, which could include documents, pictures or even computer programs. <Back to What is the internet>
I’m on the Internet - Now What ?
The Internet is where you go to get information, but you need to Search for the stuff you need.
There are two ways to do this; either you put in the URL in the location bar (this is when you know the exact site address), or you start searching, using one of the search engines.
Here, at Eureka Online our range extends to incorporate many of the value added services associated with life on the Internet. <Back to What is the internet>
What you need to get connected:
Computer with 486 processor or higher
8 MB RAM is recommended as a minimum
Modem normally 14.4 KBPS (A 33.6 KBPS modem is recommeded, and in most areas)
Telephone connection
An account with EUREKA ONLINE.
Software for access, e - mail and web browsing.
Your account with us will give you:
A local phone number to dial in.
An e - mail address ( e.g. yourname@eureka.lk )
Your account is protected by:
A login password
An e - mail password
Customer support (24Hour Technical Phone-in support)
Phone in
Site visit
Online usage information -first in Sri Lanka
Internet Tutorial <Back to What is the internet>
Value Added Services
File transfer protocol, software installed so that you can download large files without the risk of cut off problems. Installed free of charge with all Eureka packages.
Chat with your fingers to anyone, anywhere in cyberspace. Installed free of charge with all Eurek@ packages.
A dedicated digital line for sites requiring a permanent connection and guaranteed access to the Internet at all times.
You get to maximize substantial cost savings by routing international data communications over the Internet instead of using expensive private circuits and you achieve high performance Internet access with a volume of usage which will diminish the cost benefit of an ISDN connection.
Specially provided for organizations who need to communicate fast and accurately.
Care to see your company advertised where everyone will see it ! Link it to through us, and you are assured of maximum, exposure.
If you like your site to be the best, let our creative team get working on it. And we
will hold the page for you too.
<Back to What is the internet>
PROBLEM SOLVING. <Back to Top>
Go to *LOGIN WITH TRUMPET WINSOCK *CHANGING THE
PHONE NUMBERS *OUR HUNTING PHONE NUMBERS *ERROR
MESSAGES
If you face any difficulty in the event of sending or receiving mail,
follow the steps given below.
1. Locate the TRUMPET WINSOCK icon.
- Open Program Manager
- Select the Windows menu
- Select the Eureka Online program folder, and click on it
- Next double click on the TCP MAN icon
2. Login to the system.
- From the title bar select the dialer menu and then select login.
- Wait for the message "PPP Session beginning from....." to appear on your screen
- You are connected <Back to Problem Solving>
3. Run Eudora and send or receive mail, or open your web browser
* CHANGING THE PHONE NUMBERS YOU DIAL THROUGH IN TRUMPET WINSOCK
The Dialer contains the settings specific to your account, such as your
user name, password and phone numbers to dial through to get connected. You
can use the dialer to change the phone numbers.
1. Go to DIALER.
2. Click on "Setup cmd."
3. Put in the phone number in the space provided.
4. Press the enter key thrice.
Now go to the DIALER and click on LOGIN. You will get connected through the last number
you typed in.
*OUR HUNTING PHONE NUMBERS ARE:
# 576001, 576002, and 565130
* ERROR MESSAGES ON YOUR SCREEN WITH TRUMPET WINSOCK
* When exiting Trumpet Winsock this message may appear "Closing Trumpet
Winsock may cause instability with network applications. Do you really want
to do this ? "
Close Netscape,Eudora and then try to exit Trumpet Winsock. If the problem
still persists click YES on the above message.
* When exiting Trumpet this message may appear "TCPMAN is still dialing
press escape to exit".
Press the Esc key twice and then exit.
* When using Netscape the following message may appear "Netscape was unable
to create a network socket connection, there maybe insufficient system
resources or your Network may be down."
You are probably not connected, so try connecting again and run Netscape.
* When using Trumpet Winsock if you get the NO DIAL TONE " or "NO CARRIER"
message the following could be the problem.
Your telephone line is not properly connected to the line socket of the modem.
* When using Trumpet Winsock, if you get the "MODEM NOT RESPONDING" message
the following could be the problem.
Your modem is not properly connected to the computer.
Go to dialer menu and select manual login and then type AT and press the
enter key. If OK appears then the modem is properly connected to the
computer. Then press the Esc key and then you will be able to go to the
DIALER menu and select LOGIN if the problem persists contact Eureka Online Customer Support on 575943 or 573275. <Back to Problem Solving>
General
Q.Why do I frequently disconnect ?
Q.Why do I get a busy tone?
Q.Sometimes I hear the modem dial and ring but does not get connected?
Q.Why do I get connected but cannot access any the browsers?
Q.What are the lines connecting to 33.6?
Q.Who do I contact?
Q.What software will Eureka install for us?
E-Mail Questions:
* Change my E-mail address
* How do I change my E-mail password
* Error getting network address for axil.eureka.lk
* E-mail with a very large attachment starts downloading then gets
stuck.
* Timed Out! in the middle of trying to download a mail?
* Bar appears saying "Connecting to mail server" but no mail gets
downloaded
* Temporarily close my account, because I am going overseas
*Q.Why do I frequently disconnect ?
A.This could be due to a number of reasons. The most common being: the telephone line disconnecting between you and Eureka at any point along the connection, a faulty modem, due to "noise" , technically termed cross talk, and on rare occasions due to problems in our systems. <Back to FAQ>
* Q.Why do I get a busy tone, if as the marketing guys say, you have plenty of lines and Eureka never gets congested.
A.We have Three hunting numbers hunting on clusters of lines. When you dial a particular number if all the lines assigned to that cluster are engaged then you will get a busy tone.
The following could also be reasons:
The hunting facility is provided by Sri Lanka telecom, and therefore if there is a problem with
the telecom-exchange the hunting facility might get out of order.
At the same time when a telephone line (at Eureka end) belonging to particular hunting group is faulty it gives a busy tone even when the line is free.<Back to FAQ>
*Q. Sometimes I hear the modem dial and ring but does not get
connected.
A.This is probably due to the fact that one of the two modems either yours or the modem
at the server end) which is trying to connect is faulty. <Back
to FAQ>
*Q.Why do I get connected but cannot access any the browsers ?
A.Browser is a software in the customer’s machine ( Netscape or Internet Explorer - often). If the software cannot be run by the customer the indication is that the software is faulty and will need to be re-installed. Back to FAQ>
*Q.What are the lines connecting to 33.6 ?
A.100% of our lines are 33.6. <Back to FAQ>
*Q.How is it that Eureka claims a connection speed of 33.6, when lines go only up to 14.4 ?
A.This greatly depends on the geographical location. Depending on the number of exchanges and the types of exchanges the speed will change. However most exchanges have now turned digital and they don't have a 14.4 limitation. <Back to FAQ>
* HOW TO CHANGE YOUR E-MAIL ADDRESS
1. Click on the Eudora icon on your screen.
2. Once the Eudora page appears, go to TOOLS.
3. Under TOOLS menu click on the OPTIONS bar.
4. A box will appear, with a series of icons on the left and a series of bars on the right.
5. Click on "Getting Started" icon, then using the tab key delete the e-mail address already there
And put in your current e-mail address in the POP Account and your own name or Company name under "real name".
6. Under personal information you will see Return address, here type in you e-mail address again.
7. Confirm changes by clicking on the OK button at the bottom of the page.
You will now be able to send out mail using your new e-mail address. <Back to FAQ>
*Q. How do I change my E-mail password ?
A.1. First get logged on.
2. Click on the Eudora icon and go to the Eudora page.
3. Under Special menu, select Change Password.
4. A dialog box will appear asking for the current password, and once you have confirmed this a box will appear asking for the new password.
5. Next you will be asked to verify the new password, which you do by re-typing it in the space provided.
6. Next time you check your mail, be sure to put in the changed password and not the old one.
Please Note : We at Eureka Online will not be able to see the changed password, and if you forget the password we will not be able to give the password, so we suggest that you make a note of it somewhere till you get use to it. <Back to FAQ>
* Q.Why do I get the message "Error getting network address for axil.eureka.lk".
A.You may not be properly connected to the Eureka server. Check your telephone connection and try connecting through the manual method explained above. <Back to FAQ>
* Q.What do I do if an e-mail with a very large attachment starts downloading then gets stuck ?
A.Firstly SMTP and POP3 protocols which handles email was not designed for large file transfers (Internet provides a different protocol for large file transfers call FTP ) The attachment facility is used in the case of non text information but only for small files (say less than 100 Kbytes). Mails sent with huge attachments might not even reach the destination because an intermediate mail server might have a maximum size of the mails that they accept. However if you receive any mails with big attachments and in the middle of the downloading process it gets cut off, don't try to check mail immediately because to reset your account it might takes about 4-5 minutes after abnormal cut off. Dial out entirely wait a few minutes and try re-dialing again. However if this problem occurs time and again please get in touch with the technical division and we can delete the mail at your request. <Back to FAQ>
* Q.What does it mean when a message appears saying Timed Out ! in the middle of trying to download a mail?
A.Usually you get this message when there are large mails with attachments to be downloaded.
All email programs have a time period within which it will expect to download email from our system. Unfortunately this time period already set can not be changed with most e-mail programs. This time period allows for time enough to download normal emails. <Back to FAQ>
* Q.Why do I sometimes get connected and then get stuck, i.e.: a bar appears saying Connecting to mail server but no mail gets downloaded?
A.This could be for several reasons including : the modem could be a faulty one, or there could be something wrong with the email program or with the operating system itself. <Back to FAQ>
*Q.What happens to my mail if I decide to temporarily close my account, because I am going overseas ?
A.When we close an account temporarily for any reason (this is generally for a short period of time) the e-mail account is not affected. You are still in a position to send out e-mails under this address and also receive under this e-mail address. <Back to FAQ>
* Q.If I need any changes done who do I contact?
A.Changes could be varied, including a change of package, login names, passwords or an e-mail address changed. All such changes will need to be e-mailed to the Manager Customer Relations.
E-mail address to be sent to : mcr@eureka.lk <Back to FAQ>
* Q.What software will Eureka install for us ?
A.Trumpet Winsock - as the dialing software
Netscape Ver. 3.x - as the internet software
Eudora Light - as the e-mail software <Back to FAQ>
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