CONNECTION
EMAIL
GENERAL
SAFETY TIPS
CONNECTION
Why do I frequently disconnected ?
This could be
due to a number of reasons. The most common being: the
telephone line disconnecting between you and Eureka at any
point along the connection, a problem in the telephone
exchange, a faulty modem, due to "noise" , (technically
termed cross talk,) and on rare occasions due to problems in
our systems.
If this happens continuously it will help if you change the
dial up number or inserting DNS to the Dialup ( Please refer
Eureka User Manual for Instruction on Setting up DNS Link).
This will solve the problem if it is due to the telephone
exchange.
^ Top
How is it that. Eureka claims a connection speed of 56, when lines go only up to 14.4 ?
This greatly depends on the
geographical location. Depending on the number of exchanges
and types of exchange the speed will change. However
exchanges have now improved and they don't have a 14.4
limitation.
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The connection doesn't dial, though the phone lines working properly
This could be due to the
incompatibility of the modems with the phone lines. Try
changing the "Dialling Properties" from tone to pulse
dialling
^ Top
Why do I get Access denied because username and/or password is invalid on the domain.
This error can occur if you use a
bad username or password; remember in most instances the
password is case-sensitive - you will not see the password,
so if CAPS LOCK is not the way you expect it, you may have a
problem with upper/lower-case.
This error may also occur even if you have entered the
correct username and password if your Windows networking
settings are incorrect. Make sure that 'Log on to Network'
is not checked in you
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Why do I get error NO DIAL TONE?
The most obvious cause is
that you've neglected to plug your telephone line into your
modem. Double check to make sure. Additionally, the telephone
cable may be bad, test it on a regular telephone.
A common problem is plugging your telephone line into the wrong
jack on your modem. Many modems have two jacks, one for the
telephone line and one for a telephone handset.. Double check to
make sure.
Another common problem is that some other device on the same
telephone line (e.g., a telephone answering machine) is off the
hook. Double check to make sure that all other devices are on
the hook.
There may be a problem on your telephone line. Make sure that
you can get a dial tone on a telephone handset connected to and
through your modem when the modem (or computer in the case of an
internal modem) is turned off.
^ Top
EMAIL
Why does email sent to me not arrive?
There are three common reasons why
you might not be getting an email that someone is sending to
you.
First, check your Mail Controls to make sure you are not
blocking the person (or blocking everyone). If you are, the
person trying to send you email should be receiving an error
message saying that you are not accepting mail from them.
Second, check your Spam Folder to see if messages from your
correspondent are being tagged by ETP as being junk email.
If they are, try adding your correspondent to your Address
Book so that future messages will be delivered straight to
you.
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Error getting network address for smtp.eureka.lk.
When attempting to access email
without an active connection and the Auto Dial feature is
not enabled. To enable this, go to Start > Settings >
Control Panel and select the Connection tab and tick the
"Connect using this connection" check box
^ Top
While accessing mail message appears ."Mailbox is blocked by another POP3 Session"
Due to the limited Bandwidth and
phone line speed, it is not always possible to download
larger attachments. This would be possible only at a point
where the server is not at peak processing. In the worst
case scenario the appropriate mail could be deleted from the
server without effecting the other mails .
^ Top
Why do I get error “0x800CCC0e - The
connection to the server has failed.
0x800CCC0d - The host 'pop2.eureka.lk' could not be found. “
The usual cause of this error is a
missing or damaged folders.dbx file. Either that or it is
using a read only attribute.
Make sure that your email account is correctly configured
and the server names are exactly correct. Disable all
firewalls and any other security software you have installed
to determine if that is the problem. If that helps, you will
need to reconfigure your firewall to allow Outlook Express
to operate properly. if you are still getting this error
message, try reinstalling TCP/IP
^ Top
When email with a very large attachment is being downloaded and get stuck/ disconnected or displays the "Times Out!" Message.
Due to the limited Bandwidth and phone
line speed, it is not always possible to download larger
attachments. This would be possible only at a point where the
server is not at peak processing. In the worst case scenario the
appropriate mail could be deleted from the server without
effecting the other mails.
^ Top
Bar appears saying ."Connecting to Mail server" but no mail is downloaded
This could be due to various
reasons. They are, > Incorrect SMTP server settings >
Incorrect DNS entries > If the "Specify an IP Address" is
selected.
^ Top
While accessing email, a message appears " Error opening script file C:\eureka\eudora\serial.mod file"
This is due to incorrect
"Connection Method" setting in Eudora software. Eureka mail
servers are configured as "Winsock" as the connection method
and not as "Dialup/Shell Account Access"
^ Top
This program has performed as illegal operation and will shut down
This message appears due to the
appropriate software corruption. It should be re-installed
to solve the problem.
^ Top
Why does email I send to other people not arrive?
ETP will make every effort to
deliver a message to your recipient, but does not have any
control over a message once it leaves the ETP service. If
your recipient is not with ETP, have check with their
provider in an effort to figure out what happened to your
message.
If you are receiving some type of error message in response
to your email look to it carefully for an explanation for
what happened. Your recipient might have changed their
address or you might be spelling it wrong.
^ Top
Why do I get an Error “ Mail box Locked by a nother POP3 Session” ?
A POP lock is a mailbox lock. A POP
lock error means that the mail server thinks that you are
sti ll connected to the server so it will not allow you to
make any further connections to it.
This error usually occurs if you have not disconnected
properly from a previous session, for example if you turned
your modem off before disconnecting from the server, or if
your connection drops out while you are retrieving your
email from the server.
Usually the mailbox lock will be removed if you wait about
10 - 15 Min
^ Top
Why do
I get error “ The message could not be sent because one of
the recipients was rejected by the server”
Make sure you are
connected to the Internet at the time the error occurs.Double-check
the recipient address. If there are several emails in your
outbox, or if there is a large one, try removing some of them.
Try sending an a test email to yourself. If you still get the
error, make sure your email account settings are correct. The
reply to address should be your full email address. Try
reconfiguring your email account. ( Refer Eureka Manual for
Setting )
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Why does mail I send have the wrong date/time stamp on it ?
ETP uses your computer's clock when sending mail. You have to make sure your computer has the correct time and date, if you want your email to be correct.
- Windows
Go to the Date/Time Control Panel set the correct time and date. Then choose the Time Zone tab, and set the appropriate time zone for your location. If the information is already correct, change it and then change it back.
- Macintosh
Go to the Map Control Panel (OS 9 only) and select your city or the city closest to your location. Then go to the Date & Time Control Panel and set the correct time and date (and time zone in OS X). If you are using Mac OS 8.5 or later, you can use an Internet time server to automatically set the time for you.
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How do I stop getting junk email (spam)?
The first step to avoid junk email on ETP is to enable its Spam Filter service. This tags messages ETP believes are junk that could be transfer to Trash Folder or Deleted from Server ( Not applicable for Eudora uses) with filters applied for tagged Spam mail.
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How do I avoid junk email (SPAM) ?
The first step to avoid junk email
on ETP is to enable its Spam Filter service. This tags
messages ETP believes are junk that could be transfer to
Trash Folder or Deleted from Server ( Not applicable for
Eudora uses) with filters applied for tagged Spam mail.
^ Top
How
do I configure ETP SPAM filtering service ?
Spam registration & Configure
^ Top
Why am I receiving MAILER-DAEMON bounces from messages I didn't send?
It is a common feature of the
many email viruses currently populating the Internet to
forge their identities and send themselves out to every
email address (and everything that even looks like an email
address) that it can find -- in order to insure maximum
infection. Viruses get these email addresses from a variety
of sources, including an infected person's address book and
their email/browser cache.
If an infected computer has any trace of your email address
on it, there is now a chance that the virus will mail itself
to a third party using your address as the Sender. If that
third-party email address doesn't actually exist, or if
there are virus protections in place, the message will be
rejected and will bounce back -- to you -- even though you
are not infected with a virus.
It's still a good idea to keep your virus software and
definitions up to date, so that you don't get infected ,but
just because you are receiving bounces doesn't mean you
actually sent the original message. In fact, it's almost a
sure sign that you didn't.
Some junk email/spam is also sent in this manner to avoid
detection -- with randomized sender addresses. You might
even get an angry reply from someone who thinks you sent
them the junk email, even though you didn't.
^ Top
How do
I setup my Email account to send emails using ADSL/XDSL
SMTP Setting up on OE and MS outlook
SMTP Settings Eudora
^Top
GENERAL
How do I check my Eureka mails
from the Internet ?
Log on to www.eureka.lk
Click on
Internet
Service and My Account
Click on
Check Mail
and
Webmail Login
Type your Email address in the Email address Column
And Password in the Password Column
Select Server 1 if your Email address ends with eureka.lk
Select Server 2 if you Email address ends with eol.lk
Click on
Login.
The user can Read Mails view attachments, reply or compose new
Mails and Delete Mails from the Website
( Note : Deleting Mails would permanently delete Mails from
Server and would not be able to Recover)
^Top
How Do I change my Login or
Email Password Online ?
Change Login Password
Log on to www.eureka.lk
Click on Internet Service
and My Account
Click on Change Password
Type the Login Name and Existing Password in the Given fields
Type New password (Should be max.six Characters) and retype new
password to confirm and Click on Change
Change Email Password
Log on to www.eureka.lk
Click on Internet Service and My Account
Click on Change Password and Clikc on the Appropriate Link
Password Change for E-mail account in Server 1 – for Email
address ending with eureka.lk
Password Change for E-mail account in Server 2 – for Email
address ending with eol.lk
User Account : First part
of your Email address ( eg : etp@eureka.lk User Account : etp )
Domain Name : eureka.lk
Password : Your Email password
Click Login
In the 'New Password'
column enter your new password and retype your new new password
in the 'Password (Again)'
area. Once you finish this process, please press the 'Modify
User' button.
^ Top
What software will Eureka install for me?
Windows 9x/ME windows 2000/XP , Mac Os
Dial up networking would be configured as a connecting
method,
And Netscape version 4 or higher together with Eudora Light
ver. 4.3 or higher would be installed.
As per Customer requests additionally,
Net2phone
MSN Messenger/ Yahoo Messenger /ICQ
Opera Browser
^ Top
What is a Spyware ?
Spyware is software that downloads
to your computer without your knowledge. This software can
download to your computer in many ways including, the
download of the information from a webpage, downloading any
program from websites (especially games), and using software
sharing programs such as music sharing (KaZaA) just to name
a few.
Spyware software is designed to gather information from you
and your computer. It will watch what webpages you visit,
what you send in your e-mail, or even sometimes your e-mail
address, or even worse find your passwords and credit card
information. Much of this information is then gathered by
the creator of the software and either used to market
products to you, or even sell the information to other
companies. Spyware will also have some other adverse effects
that can be very annoying. Some are designed to change your
homepage to take you first to the page of their choice,
usually to try and make you buy something from the site they
direct you towards. Many spyware designers are paid by the
sites they take you to by the number of people that are
redirected to their site. Spyware will also find your e-mail
addresses so that they can sell that e-mail address to
spammers so that you will receive many annoying
advertisement e-mails. Some spyware will also cause popup
windows to come up when browsing the internet, and sometimes
even when you are not even connected to the internet. In the
worst case scenario the spyware may cause your web browser
(Internet Explorer, Netscape, etc.) to not work at all, or
worse yet even crash the whole computer.
So far there is no proven method to block spyware from
downloading to your computer. The best way to help protect
yourself against spyware is to download a spyware removing
program that will search your computer, find the software
and remove i
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What is Adware ?
Adware is similar to spyware in
that it is software that is downloaded to your computer. It
is different from spyware in that you download the software
usually with other programs that you download, such as KaZaA,
Gator, Ncase, and even web browser toolbars. The software
"watches" what webpages you visit on the internet and places
advertisements within their software which is related to the
webpages that you have visited. Most often it will tell you
in the privacy policy that you are downloading this adware,
which is part of the software that you were originally
downloading. Some adware will tell you that it will take
your information and sell it to others, usually for spamming
or other advertising and marketing purposes. After the
adware software gathers the information from your computer
it will then report back to the creator of the software
where you have been. Then while using the original software
that you downloaded it will then advertise products that are
related to where you have visited on the internet in hope
that you will purchase that product..
^ Top
What is a computer Virus?
A virus is a program, which
reproduces its own code by attacking other programs in such
a way that the virus code is executed. The virus does this
without the permission or knowledge of the user. There are
several ways to get a computer infected by a virus.
Depending on the type of virus and the files it attacks, the
consequences will be different. In general, viruses need a
host to infect. Computers and programs are the ideal support
for virus attacks. The potential of viruses is to destroy
software, modify programs, delete files etc. This all
happens at the same time as the virus spreads itself. The
end result is that you are no longer in control of your
computer. Every time you boot your computer or execute a
program, the virus will be executing and spreading too.
^ Top
SAFETY TIPS
- Never give your credit card, bank account and other personal information to unknown websites.
- Don’t give your email address to sites
that offer free photos, music, etc… Remember, there’s no
such thing as a free lunch. If you must give an email
address, create a Yahoo or Hotmail address and use it
exclusively for this purpose.
- Always keep an adult near children using
the Internet. If this is difficult, use parental software Eg:-
NetNanny™.
- Update your antivirus software at least
once a week. It’s a safe idea to update your antivirus
software before downloading your e-mail.
- The content on the Internet is not, and
cannot be, governed. Let common sense be your guide. If an
offer seems too good to be true, it always is.
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