This aspect has now gained a greater thrust with the Organization's strategic shift to providing business solutions as opposed to stand alone equipment, which demands tremendous value addition from its people.

Towards meeting this objective, a comprehensive analysis was carried out on our Performance Appraisal System to assess and identify specific training needs from a latent perspective of the employee. Whilst also meeting international HR practices, our rewarding structure based on Key Result Areas were re-aligned more closely, to be in line with our Corporate Mission.

An ambitious in-house learning culture is aggressively promoted through video shows, panel discussions and stimulating role plays, in addition to presentation and communicating skills, which is receiving tremendous interest and participation. Participants are seeing the benefit of self-improvement and the process is both encouraging and rewarding to facilitator, participant and of course to our valued customer. The above programmes supplement the regular overseas training provided to our personnel at Principals' site in addition to our specialised local seminars and workshops.

Metropolitan creates a conducive environment for people to excel and thus has retained a large base of trained and competent employees.

The fact that a product of Metropolitan is perhaps in every 'Office' in Sri Lanka is a clear testimony of the customers' confidence in the experience, knowledge and skill of our employees to support them and thus exceed the expectation levels of our valued customers.